Browse all articles
Your assistant
Every setting that shapes how the assistant answers, when it stays quiet, and when it hands the conversation to a person.
- 01What your assistant doesThe assistant reads the WhatsApp messages sent to your connected number and replies in your business’s name. This page explains what it answers from, when it replies, when it stays quiet, and when it hands the conversation to your team.
- 02Every assistant setting explainedA field-by-field reference for the Assistant Settings screen: what each control does to the assistant’s replies, what its shipped default is, what the limits are, and which two controls do nothing today.
- 03How the assistant chooses a languageThe assistant answers in Hebrew or English. This page explains how it detects the customer’s language, what the Assistant reply language setting overrides, what happens on a mixed message, and how to fix replies that come back in the wrong language.
- 04Business hours and after-hours repliesWhere opening hours and special closures are set, what the assistant does while you are closed, and what your hours settings do not change.
- 05When the assistant hands over to a personEvery trigger that moves a WhatsApp conversation from the assistant to your team, what the customer is told, what changes in the inbox, and how the assistant starts answering again.
- 06Safety rules and sensitive topicsThe standing instructions every reply carries, the topics that go to a person instead of being answered, the checks a drafted reply must pass, and the parts that stay your responsibility.
- 07Test your assistant before customers doThe test panel on Assistant settings runs a real answer through the real pipeline without sending anything to WhatsApp — what it shares with a live conversation, and where it differs.
- 08Pause and resume the assistantEvery level at which the assistant can be stopped — the whole organization, one WhatsApp number, one conversation — what each affects, who can do it, and how each one is undone.