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Security and privacy
What OMAI stores, who can reach it, how long it is kept, and which responsibilities stay with you.
- 01What OMAI stores, and whereThe categories of information OMAI holds for your business, where the core infrastructure runs, which providers process parts of it, and how to download a copy of your own data.
- 02Who can see your dataWhat each role in your team can read and change, how one organization is kept apart from another, the restricted OMAI operator role that exists for support, and where privileged actions are recorded.
- 03Your responsibilities to your customersThe obligations that stay with your business: having permission to message people, telling them replies are automated, keeping the wrong kinds of information out of WhatsApp, and handling a customer who asks about their own data.
- 04How long things are keptWhat OMAI keeps while your account is active, what deleting one item actually removes, what happens step by step when you request deletion of the account, and the records that are kept afterwards because the law requires it.
- 05Keeping your account securePractical steps that work with the controls OMAI actually has: choosing and changing a password, deciding who to add and at which role, reviewing the team list, signing out, and what to do — and send us — if you think an account has been misused.