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Billing and plans
Plans and allowances, the trial, payment, invoices, changing plan and cancelling.
- 01Plans and what is includedThe plans OMAI sells, side by side: monthly price, the AI answers included, team members, knowledge storage and what happens when an allowance runs out.
- 02What counts as an AI answerYour plan is sold in AI answers. This is the exact definition of the billed unit — what increases the counter, what does not, when it resets, and what happens as you approach and pass your limit.
- 03Your 14-day trialEvery new OMAI account starts on a 14-day trial with Starter terms and no card. Here is what it includes, what happens on day 14, and what you have to do to keep the assistant answering.
- 04Paying for your planHow a plan is paid for: the confirmation screen that states the amount, the secure payment page, what is stored on your account afterwards, and when the next charge falls.
- 05Invoices and receiptsWhich document is issued for every charge, when it is issued, how it reaches you, where past documents live in the dashboard, and what to do when the details on one are wrong.
- 06Upgrade, downgrade and cancelWhat happens when you move between plans, what it costs and when it takes effect, what the answer allowance does mid-period, and exactly when a cancellation ends your service.
- 07Failed payments and renewalsHow the monthly renewal charge is taken, what happens when it is declined, how long the automatic retry window lasts, and the exact point at which the assistant stops answering.
- 08RefundsWhat can be refunded, how to ask for a refund, what happens to your subscription and your paperwork afterwards, and the cases that are handled by a person rather than automatically.
- 09Paying from outside IsraelInternational prices are published in US dollars and euro, but the international payment route is not open yet. Here is what a business outside Israel sees today, and how to get a plan set up.