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Reference
Glossary, limits, every status value, frequently asked questions, and how to reach support.
- 01GlossaryEvery word you meet in OMAI and in Meta’s WhatsApp tools, defined in a sentence or two — from assistant, handoff and allowance to WABA, phone number ID, Embedded Signup and the 24-hour window.
- 02Limits and allowancesEvery limit OMAI actually enforces, with its real number and what happens when you reach it — AI answers per plan, fair use, team seats, file sizes, text lengths, rate limits, time windows and retention.
- 03Every status valueEvery status badge OMAI can show you — connection, conversation, assistant, message delivery, knowledge document, subscription, invoice, template and lead — with what it means, what puts it there and what to do next.
- 04Frequently asked questionsShort answers to the questions people actually ask about OMAI — setting up, connecting WhatsApp through Meta, how the assistant behaves, what you pay for, what happens to your data, and what to check when something looks wrong.
- 05Integrations, API and webhooksWhat OMAI connects to today — Meta’s WhatsApp platform, the payment and invoicing rails, AI inference and email — and what it does not offer: no public API, no outgoing webhooks, no automation builder and no CRM connectors.
- 06Partner and affiliate programmeThe partner programme is for agencies, affiliates and implementers who introduce businesses to OMAI and earn a commission when those businesses pay. The partner portal is not switched on at the moment; this article explains how the programme is built to work.
- 07Contacting supportHow to reach the OMAI team, when we are working, what to include so the first reply is an answer rather than a question, and what to expect once you have written.