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WhatsApp and Meta
Connect a WhatsApp Business number through Meta, and understand exactly what changes on that number afterwards.
- 01What you need before connecting WhatsAppThe phone number, the Facebook account, the Meta Business account and the decisions to make before you open Meta’s connect window — and the things OMAI cannot do on your behalf.
- 02Meta, WABA, numbers and OMAI: how they fit togetherThe four layers behind a WhatsApp connection — Meta Business account, WhatsApp Business Account, phone number and the app subscribed to it — and where each one shows up in OMAI.
- 03The check before Meta’s window opensNothing reaches Meta until you have confirmed you are allowed to connect the number. That is two tick boxes on the connect card for most people — and a full guided check, with a verdict, for anyone who wants to know exactly what will happen first.
- 04Connect your number with Embedded SignupThe full connection run: the authority check, Meta’s sign-in window, the approval on your phone, the page you land on afterwards, and what OMAI does with what comes back — including how to recover when the window closes early.
- 05Keeping WhatsApp on your phoneOne number, two places: the WhatsApp Business app on your phone and OMAI. What Meta has to agree to, what still works on the phone and what stops, what happens to your existing chats, and the settings that decide who the assistant answers.
- 06Connection states and what each one meansEvery state the WhatsApp screen can show for a number — what it means, what put it there, and what to do about it — plus how the connection to Meta expires and renews itself.
- 07Reconnect, disconnect and remove a numberThe three things you can do to a connected number — refresh, reconnect, disconnect — what each one changes the moment you press it, what happens to conversations already in progress, and which of them you cannot undo.
- 08How messages reach your assistantThe path a WhatsApp message takes from a customer’s phone to your inbox and back: how it is matched to your account and to a conversation, what happens while the assistant is paused, the 24-hour reply window, and what each delivery state means.
- 09Errors Meta returns during setupThe Meta-side failures OMAI recognises when you connect a number: the message you see, what it actually means, and the fix — plus what to send us when only the generic error appears.