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Troubleshooting
Symptom-first guides for the problems people actually run into, with the checks to run in order.
- 01WhatsApp connection problemsThe connection failures customers actually hit — a Meta window that never opened, a number already used somewhere else, a card stuck on Action required, a reconnect banner, a card that vanished — each with its causes, the fix in order, and what to send support.
- 02The assistant isn’t replyingWhy an assistant goes quiet — a message that never arrived, a paused conversation, a used-up allowance, a takeover nobody released — with the checks in order, how to confirm the fix, and what support needs from you.
- 03The assistant gives a wrong answerWrong prices, invented details, “I don’t have that” for information you uploaded, old facts after an update, and answers from a deleted file — what causes each one, how to see exactly what the assistant read, and how to correct it.
- 04Messages aren’t arrivingInbound messages that never reach the inbox, replies the customer never received, chat history that did not come across after connecting, and messages that appear late or in the wrong place — with the checks that separate a delivery problem from a display one.
- 05The assistant replies in the wrong languageHebrew customers answered in English, English customers answered in Hebrew, replies that mix the two, and a dashboard that changed language by itself — which of the three language settings causes each, and how to correct it.
- 06You can’t sign inWhy a password is refused, why a reset or verification email does not arrive, what “Too many attempts” really counts, and why a signed-in session can end or bounce you back to the login page.
- 07Payment and subscription problemsA declined card, money taken with no plan change, a cancel button that will not appear, wrong details on an invoice, a charge after cancelling, and a usage meter that does not match what you counted.
- 08A number can’t be verifiedThe verification call that never produces a code, a recording that cannot be read, a number WhatsApp says is already registered, attempts that run out, and regulatory details stuck in review.
- 09Invitation problemsWhat the invitation email contains, why a person you added still cannot sign in, what to do when the link expired or never arrived, why an invitee lands in a different organization, and what to do when the seat limit is reached.
- 10A page is blank, stuck or looks wrongPages that never finish loading, blank screens, buttons that do nothing, the wrong interface language, Hebrew that reads oddly, and layouts on a phone — with the browser checks that genuinely help and the exact details to send us.