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Getting started
What OMAI does, how to open an account, and how to get your assistant answering customers.
- 01What OMAI is, and who it is forOMAI answers your customers on your own business WhatsApp number, using the business information you give it, and collects every conversation in one shared inbox for your team.
- 02How your assistant answers a customerOne inbound WhatsApp message, traced end to end: how Meta delivers it, how OMAI decides whether to answer, how the reply is written from your business information, and which checks can stop it before it is sent.
- 03Create your accountHow to open an OMAI account with an email address or with Google, what the sign-up form asks for, and exactly what is created for your business in the first few seconds.
- 04Your first setup, step by stepWhat to do in your first session with OMAI, in the order that works. The setup screens are called Improve your assistant because that is what they do — none of them is required, and connecting WhatsApp is what puts the assistant in front of your customers.
- 05Before you let customers in: a checklistThe assistant answers from the moment a WhatsApp number is connected, so this checklist is not about switching it on — it is about answering well. Each item says what to do, why it matters, and what the product checks.
- 06What your customers experienceThe other side of the conversation: what the WhatsApp thread looks like to your customer, how quickly replies arrive, what changes when a person takes over, and what happens after hours and when the assistant hands over — and what a visitor sees on your website.