Language
How OMAI decides which language to show you, how to change it, why the choice follows you to other devices, and why the language of your dashboard has nothing to do with the language your customers are answered in.
- Who
- Everyone with an OMAI sign-in
- Plan
- All plans
- Role
- None — the interface language is a personal choice, not a workspace setting
OMAI is published in English and Hebrew. Three separate language settings exist, they are often confused, and changing one never changes the others. This article is about the first of them — the language you see — and it names the other two so you know which screen to go to.
Three different languages
| Setting | What it controls | Who it applies to | Where to change it |
|---|---|---|---|
| Interface language | The language of the dashboard and the public site as you see them. | You alone. | The language switch in the dashboard header, or Settings → Account & privacy → Interface language. |
| Business content language | The language your knowledge base is stored and indexed in, and the assistant’s fallback language. | The whole workspace. | Settings → Language, Owner or Admin only. See Workspace settings. |
| Assistant reply language | The language a customer is answered in on WhatsApp. | Your customers. | Dashboard → Assistant Settings. See The language the assistant replies in. |
The dashboard says this in one line under the switch: “The language of your OMAI dashboard. Your customers’ WhatsApp experience is controlled by the assistant reply language.” Reading the dashboard in English does not make the assistant answer in English.
Change the interface language
Step 1 Find the language switch — a pair of small buttons marked EN and עב — in the top bar of the dashboard, or open Settings → Account & privacy and look under Interface language.
- It is the same control in both places. The public site has one too, in the header.
Step 2 Select the language you want.
- Anything you had typed into a form on a public page survives the switch, because the address keeps its query string.
You should see: The page redraws immediately in that language, and Hebrew also flips the layout to right-to-left. On the dashboard the web address does not change; on public pages you move to the same page in the other language, for example
/pricingto/he/pricing.
How your language is chosen
When a page loads, OMAI works down this list and takes the first answer it gets:
- The web address. A page under
/he/is Hebrew whatever else you have chosen, and an unprefixed page is English. The dashboard is not in this list — it has no language in its address. - Your saved choice. This is what the switch writes, and it is what the dashboard, the setup wizard and every signed-in screen go by.
- What your browser asks for. A browser configured for Hebrew gets Hebrew on the first visit, before you have chosen anything.
- English, as the final fallback.
There is one more entry point: adding ?lang=he or ?lang=en to any address forces that language, saves the choice, and sends you to the canonical address for it. That is what makes a link in an email or an advertisement open in the right language regardless of what the reader chose before.
Where the choice is saved
Your choice is stored in two places at once: in this browser for a year, and on your own account. The browser copy is what every page reads. The copy on your account is applied to the browser again the next time you sign in, which is how the language follows you to a second computer or a phone without setting it again.
Because it is stored per person, two people in the same workspace can work in different languages at the same time, and neither sees the other’s choice. Clearing your browser data clears the local copy; sign in again and your saved preference comes back.
When Hebrew is not offered
The switch in the dashboard header offers Hebrew only when something indicates you belong to the Israeli audience: you are already reading Hebrew, your saved choice is Hebrew, your browser asks for Hebrew, or your business is registered in Israel. Outside that, the header shows no switch at all, because only one language is on offer.
The language your customers get
None of the above touches WhatsApp. What a customer is answered in is decided by the assistant’s own language setting, with the business content language as the fallback, and it is configured on Dashboard → Assistant Settings. If replies are coming back in the wrong language, that is the screen to open — The language the assistant replies in explains the options, and Wrong language works through the usual causes.
Common questions
Are more languages coming?
The dashboard is published in English and Hebrew today, and those are the only two the switch offers. We do not have a date for others.
I switched language and one screen is still in the old one.
Reload the page. If a public page keeps returning to the old language, check the address — a /he/ in it always wins over your saved choice.
Does the language affect dates, times and prices?
Yes. Dates, times, numbers and currency are formatted for the language you are reading, while the underlying values are unchanged. Times are always shown in your business timezone.
My colleague sees the dashboard in Hebrew and I see English. Is something wrong?
No. The interface language belongs to each person separately. Only the business content language, which is workspace-wide, needs everyone to agree.
Can I set the language for someone else?
No. There is no way to set another person’s interface language for them — ask them to use the switch, or send them a link with ?lang=he or ?lang=en on the end.