Renewal, cancellation and limits

A number rented from OMAI is a monthly add-on to your subscription. It renews with the plan, on the same card, until you release it. This article covers what that costs, how to stop it, and what happens to the number when things go wrong.

Where your numbers appear

Two screens show them, for two different purposes. Dashboard → WhatsApp Connection shows each number as a connection card, with its status and the Refresh status and Remove buttons. Dashboard → Billing shows the money side: an Add-ons section listing one row per number, followed by a line that adds your plan and your add-ons into a monthly total.

How renewal works

The number is not billed separately. When your subscription renews, the number is added as a line to that same monthly charge, at the price it was bought at. The billing page shows the arithmetic: your plan, plus add-ons, equals the monthly total.

• The price is frozen at purchase. If OMAI changes the catalog price for that country later, numbers already rented keep the price they were sold at.
• Buying a number within a week of your plan’s renewal date covers the following period too, so nobody is charged twice for the same number inside a few days.
• Charges are not prorated. A number released partway through a paid month is not refunded for the remainder, and a number released after the monthly charge has been prepared is still billed for that period.
• Meta’s messaging fees for WhatsApp conversations are billed by Meta and never appear on this line.

Releasing a number

There is no separate cancel button for the add-on. Releasing the number is the cancellation: you disconnect it on the WhatsApp screen, and the billing side follows automatically.

If a payment fails

A failed renewal does not take your numbers away immediately. They keep working while the account is in arrears, which gives you time to fix the card. That grace is finite.

• While the account is overdue, the numbers stay connected and the assistant keeps answering, subject to your plan’s other limits.
• After 14 days unpaid, rented numbers are released automatically and their add-ons are cancelled. The lines go back to the pool and cannot be recovered.
• You cannot buy another number while a payment is outstanding — the wizard shows There’s a payment to settle first.
• Fix the card on the billing page. Failed payments explains the sequence and what each state means.

If you cancel your plan

Cancellation takes effect at the end of the period you have paid for, not on the day you ask. Your rented numbers keep working until that boundary. When the subscription actually ends, the add-ons are cancelled and the lines are released, in the same way as a manual release — with no refund for the part of the month that is left.

A scheduled cancellation also blocks new purchases: the wizard shows Buying a number requires an active subscription while a cancellation is pending, because a subscription on its way out must not take on new recurring charges.

The limits that apply

Custom agreements are quoted per contract and are not bought through the wizard. If you need more numbers than Pro allows, talk to us rather than buying repeatedly and hitting the limit.

Before you close the account

Release every rented number before you request account deletion. Deleting an organization does not release its rented lines on its own, so a line left behind can keep costing money after you believe you are finished. Releasing takes a few seconds per number and is the same Remove flow described above.

Once every number is released and the add-ons show Canceled, follow Closing your account. Invoices already issued are kept for the period the law requires, whatever else is deleted.