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Business knowledge
The information your assistant answers from: business details, services, prices, common questions and uploaded documents.
- 01How your assistant learns your businessBusiness knowledge is everything the assistant is allowed to answer from: the details you type into OMAI and the documents you upload. This page explains what the product supports, how that information becomes searchable, and how the assistant picks what to use.
- 02Your business detailsThe Business details card holds your display name, city, address and description. This page lists every field with its limits, and says exactly which of them change what the assistant replies — and which do not.
- 03Services and pricesYour service list is the only structured place to keep prices the assistant is allowed to quote. This page covers every field, where a service has to be added for it to count, what reaches the assistant, and the pitfalls that produce a wrong quote.
- 04Questions and answersA question and its approved answer are stored as one unit and are the fastest way to make the assistant useful. This page covers the fields and their limits, how to write entries that get found, how many are worth having, and how to prove one is being used.
- 05Upload documentsAdd a price list, a policy or a service guide to your knowledge base as a file. What OMAI accepts, how big a file can be, what happens while it is processed, and every status a document can end on.
- 06Update, replace and delete knowledgeHow a change you make actually reaches the assistant, why editing a price in settings is not enough on its own, what deleting a source really removes, and how long each change takes to take effect.
- 07How the assistant picks what to useWhat happens between a customer’s question and the assistant’s answer: which sources are searched, how a passage is matched, why a short focused entry beats a long document, and what a customer sees when nothing is found.
- 08Check what your assistant knowsThe knowledge retrieval test runs a real customer question against your indexed material and shows the passages that come back. How to use it, how to read the score, and what the result does and does not prove.